Effective Date: October 1, 2024

1. Information We Collect
When you visit our website or contact us via email, we may collect the following types of personal information:

Full name

Shipping address

Email address

Phone number

Product inquiries and order preferences

IP address and browsing behavior (via cookies)

2. How We Use Your Information
We use your data solely for:

Responding to your product inquiries and price requests

Confirming order details and shipping arrangements via email

Providing customer service and handling returns or exchanges

Improving our website experience and product catalog

Sending promotional emails only if you have opted in (you may unsubscribe anytime)

3. Information Sharing
We do not sell, rent, or trade your personal data to third parties. We may share your information only with:

Shipping carriers (e.g., UPS, FedEx, DHL) to deliver your order

Legal authorities if required by law or to protect our rights

Note: We do not process any online payments on our website. All financial transactions are handled privately via email communication between you and our team. We do not store any credit card or bank account information on our servers.

4. Data Security
We implement SSL encryption and secure servers to protect your browsing data. All email communications are handled through standard secure email protocols.

5. Cookies
We use essential cookies for site functionality and analytics cookies (Google Analytics) to understand site traffic. You can disable cookies in your browser settings, but some features may not work properly.

6. Your Rights
You have the right to:

Access, correct, or delete your personal data at any time

Withdraw consent for marketing emails

Request a copy of the data we hold about you

To exercise these rights, please contact us at: chengyuanyuan20@gmail.com

7. Data Retention
We retain your order inquiry data for 7 years for tax and accounting purposes. Marketing data is retained until you unsubscribe.

8. Changes to This Policy
We may update this policy occasionally. The latest version will always be posted on this page with the effective date.

9. Seller Identity
Skycleat is operated by an individual seller (sole proprietor) . We are not a corporation or registered business entity. All transactions, communications, and services are provided on a personal basis.

10. Our Business Address
Huangbai Road No.65, Yanfeng District, Hengyang City, Hunan Province, China. Postal Code: 421008