Effective Date: October 1, 2024

1. Return Eligibility
You may return eligible bike parts and accessories within 30 calendar days from the date of delivery. To qualify:

Items must be unused, uninstalled, and in original packaging

All tags, manuals, and included accessories must be present

The item must not be a final-sale or clearance product (marked "non-returnable")

2. Non-Returnable Items
The following items cannot be returned:

Custom-made or special-order parts

Used or installed components (e.g., chains, brake pads with wear marks)

Hygiene-sensitive items (e.g., helmets, gloves) if the seal is broken

3. How to Initiate a Return
To start a return, please:

Email us at chengyuanyuan20@gmail.com with your order number (provided in our email confirmation) and reason for return

We will send you a Return Authorization (RA) number and return shipping address within 2 business days

Pack the item securely and write the RA number on the outside of the package

Ship the item back using a trackable shipping method (we recommend insured shipping)

• Return Shipping Address:
• Huangbai Road No.65, Yanfeng District, Hengyang City, Hunan Province, China. Postal Code: 421008

4. Return Shipping Costs

If the return is due to our error (wrong item, defect, or damage), we will cover return shipping via a prepaid label.

For all other returns (change of mind, wrong size, compatibility issues), the buyer is responsible for return shipping fees. These are non-refundable.

5. Refund Processing
Since all orders are placed via email communication and paid through bank transfer, wire transfer, or other offline methods:

Once we receive and inspect your return (typically within 3–5 business days), we will issue a refund via the same payment method you used for the original transaction

Refunds are processed within 5–7 business days after approval

You will receive a refund confirmation email along with a transaction receipt

Shipping charges from the original order are non-refundable unless the return is due to our error

6. Partial Refunds
We may issue a partial refund (up to 50%) if:

The item is returned with missing parts or damaged packaging

The item shows clear signs of use or installation attempts

7. Exchanges
We do not offer direct exchanges. Please return the original item for a refund and place a new inquiry via email for the correct item.

8. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no extra cost to you.